Frequently Asked Questions
Find answers about scheduling, pricing, service areas, and what to expect when your pet travels with Pet Vet Transporting.
Choosing Who Drives Your Pet Is a Big Decision
Choosing someone to transport your pet is an important decision, and you should know what to expect before the ride. These answers come from the questions Erin hears most often. If yours isn’t here, she’s happy to help.
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Booking & Pricing
Veterinary Transportation
During Transportation
Service Area
Learn how scheduling works, what a ride costs, and how payment and cancellations are handled.
How do I schedule pet transportation?
Scheduling pet transportation with Pet Vet Transporting is simple. You can request a trip through the online form or contact Erin directly to talk through your pet’s needs. She’ll ask for your pickup location, destination, appointment time, details about your pet, and any special instructions that will help the trip go smoothly.
How far in advance should I book?
Booking at least 24 hours ahead is best, since it gives Erin time to plan the route and make sure your pet’s trip fits her schedule. Same-day pet transportation may be possible depending on availability, so if your need is urgent, call Erin and she’ll let you know what she can do.
How much does pet transportation cost?
Pet transportation costs depend on the total distance, the type of trip, and the number of pets traveling. Every trip includes a one-time pickup fee, mileage based on the round-trip distance, and a small fee for each additional pet. To see a number before you book, use the online estimate calculator. Enter your pickup location, destination, trip type, and number of pets to get an estimated cost.
Do you offer discounts?
Yes. Pet Vet Transporting offers a 20% discount for veterans and qualified animal rescue organizations. If you’re eligible, tell Erin when you request transportation or choose the discount option on the estimate form.
What forms of payment do you accept?
Pet Vet Transporting accepts all major credit cards, PayPal, and Venmo. Payment instructions are provided when your transportation is confirmed. A 3% processing fee applies to credit card payments.
What is your cancellation policy?
Plans change, and Erin understands. If you need to cancel or reschedule, let her know as soon as you can so she can adjust her schedule. She’ll work with you based on availability and can answer any questions about your reservation.
Booking & Pricing
Veterinary & Specialized Transportation
Rides to routine vet visits, specialty care at WSU Veterinary Hospital in Pullman, and appointments that need extra care.
Can you take my pet to the WSU Veterinary Teaching Hospital in Pullman?
Yes. Pet Vet Transporting drives pets to veterinary clinics, emergency animal hospitals, and specialty practices throughout the service area, including the WSU Veterinary Teaching Hospital in Pullman. Whether your pet has a routine checkup or has been referred to WSU for treatment, Erin provides a comfortable ride.
Will you wait during my pet’s appointment?
Yes. If the appointment is expected to take two hours or less, Erin can stay on-site and bring your pet home when the visit is over. That helps if you’re at work, have transportation challenges, or can’t be at the appointment. For longer waits, or to ask about wait time, Erin can talk through the details when you schedule your trip.
Can you transport pets after surgery?
Yes. Pet Vet Transporting can bring pets home after many routine procedures and surgeries. Recovering pets need a quiet ride, so Erin takes extra care to keep the trip low-stress. If your veterinarian gave post-operative instructions, share them before the trip so Erin can follow them.
Can you transport senior pets or pets with special needs?
Yes. Senior pets and pets with mobility challenges or special needs often need extra patience. Erin takes the time to help each pet in and out of the vehicle safely. When you schedule, tell her about any mobility concerns, medical conditions, or accommodations your pet needs.
What if my pet is anxious or nervous about traveling?
Many pets get nervous when they travel, especially to the vet or somewhere unfamiliar. Erin handles each pet patiently and gives them time to settle before the trip begins. You’re welcome to send a favorite blanket or toy along.
Can you take pets to grooming, boarding, daycare, or the airport?
Yes. Pet Vet Transporting isn’t limited to vet visits. Erin also drives pets to and from groomers, boarding facilities, pet daycare, and airports. Whether it’s a ride across town or a longer trip, the route and timing can be planned around your needs.”
How pets ride safely, whether they need a crate, and what to bring along.
How are pets transported safely?
Every pet rides in a secure crate or carrier, or a properly fitted seatbelt harness for dogs that can travel that way. Erin matches the setup to your pet’s size and temperament and keeps each animal secured for the whole trip. If your pet has special needs, tell her when you schedule so she can plan ahead.
Does my pet need to travel in a crate?
Most pets travel in a crate or carrier, and you’re welcome to use one your pet already knows. Some dogs can ride in a properly fitted seatbelt harness instead. If you don’t have a suitable carrier, tell Erin, since a crate can often be provided.
Can multiple pets travel together?
Yes. Pet Vet Transporting can take up to four pets on the same trip, which helps multi-pet households. Erin makes sure each animal rides safely. A small fee applies for each additional pet, so the online estimate calculator will show your total.
Can you transport large dogs?
Yes. Pet Vet Transporting can take dogs up to 110 pounds. Depending on your dog’s size and temperament, they’ll ride in a properly sized crate or a seatbelt harness. If your dog has mobility challenges or needs special accommodations, tell Erin when you schedule so she can plan ahead.
Can my pet bring a blanket or favorite toy?
Yes. A familiar blanket, toy, or small bed can help a pet relax on the ride, so send along anything your pet likes at home.
What types of pets do you transport?
Pet Vet Transporting transports dogs, cats, rabbits, guinea pigs, birds, reptiles, and other small companion animals, with some exotic pets considered case by case. Hoofed animals, livestock, and amphibians can’t be transported for safety reasons. If you’re not sure about your pet, contact Erin and she’ll talk it through with you.
During Transportation
Service Area & General Questions
Where Erin drives, how far she’ll travel, and what to have ready when you book.
Where do you provide pet transportation?
Pet Vet Transporting is based in Moses Lake and serves the surrounding communities, with regular trips to the Tri-Cities and the WSU Veterinary Teaching Hospital in Pullman. If you’re not sure your pickup or destination is in range, ask Erin and she’ll let you know.
How far are you willing to travel?
Erin regularly drives from Moses Lake to the Tri-Cities and to Pullman, and WSU is one of the farthest trips she makes. Longer trips are priced by round-trip mileage, so the online estimate calculator shows the cost for your route. For anything beyond those areas, call Erin and she’ll tell you if it’s possible.
What information do you need when I book transportation?
Erin will ask for your contact information, your pet’s details, the pickup and destination addresses, your preferred date and time, and any special instructions. Having those ready makes booking quick, and you can request a trip online or call her.
Can I request transportation for a recurring appointment?
Yes. If your pet has regular vet visits, grooming, or daycare, Erin can set up recurring transportation. Tell her which days and times you need, and she’ll work out a schedule with you.
What if my pet has special instructions or medical needs?
Tell Erin about anything that affects your pet’s trip when you book, such as mobility limits, anxiety, vision or hearing loss, or a medication schedule. The more she knows ahead of time, the better she can plan the ride.
Can’t find your answer? Erin is happy to help with questions about your pet, a destination, scheduling, or anything else. Call or send a message and she’ll get back to you.
